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Thread: Error with a mismatched pair?

  1. #1

    Default Error with a mismatched pair?

    My first order from here arrived a few days ago and everything was perfect except for a particular pair of earrings.....one of them was correct but its partner didn't match. I contacted them through the online form and it said they should get back to me in 24 hours but It's been three days now with no reply. (I checked my spam folder too so that isn't the problem)

    Also, on the back of the form that came with the order it said that in this case they should replace it with no cost to myself. Would I have to return the earring as well? Because the cost of sending it would far outweigh the cost of the earring itself lol
    Piercing Rookie :P
    Left and Right Ears: 16g 'normal' lobes, 16g middle lobes, 18g upper lobes

    Wish List:
    -Multiple helix piercings
    -Forward Helix
    -Tattoos behind ear and on upper back

  2. #2
    Awesome Admin Boo's Avatar
    Join Date
    Feb-2010
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    33,019

    Default

    I've highlighted this to the site admin for you.
    Piercings: 6 lobes, 2 12mm stretched lobes, 4 helices, 3 tragus, daith, 2 nostril, 2.4mm VCH, 2.4mm daith
    Modifications: 5mm septum punch,
    coinslot ear cartilage removal, 5mm conch punch
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    Tattoos: 95 hours
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  3. #3

    Default

    Quote Originally Posted by Hazel View Post
    I've highlighted this to the site admin for you.
    Thank you
    Piercing Rookie :P
    Left and Right Ears: 16g 'normal' lobes, 16g middle lobes, 18g upper lobes

    Wish List:
    -Multiple helix piercings
    -Forward Helix
    -Tattoos behind ear and on upper back

  4. #4
    Administrator FiL's Avatar
    Join Date
    Aug-2012
    Location
    BJS
    Posts
    129

    Default

    Email a photo of the mis-match to info@bodyjewelleryshop.com along with your order number and we'll get you a new pair sent out.

  5. #5

    Default

    Quote Originally Posted by FiL View Post
    Email a photo of the mis-match to info@bodyjewelleryshop.com along with your order number and we'll get you a new pair sent out.
    I got a reply to my email and received the replacement items. Thank you very much! I look forward to being a regular customer, you guys have a great selection
    Piercing Rookie :P
    Left and Right Ears: 16g 'normal' lobes, 16g middle lobes, 18g upper lobes

    Wish List:
    -Multiple helix piercings
    -Forward Helix
    -Tattoos behind ear and on upper back

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