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Thread: Customer service...which is best?

  1. #11
    Senior Member 666's Avatar
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    I always say phone up a company , emails are easy to ignore or get "lost" at least when you phone up you talk to a person straight away and even if not the right person you usually get forwarded on to the right person or they follow up the call with an email
    Got : tongue, rook, helix (x3), tragus, conch (x2), lobes (x4)
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  2. #12
    Senior Member ColinG's Avatar
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    Mar-2011
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    I emailed BJS on Saturday about stock and I received an email today which was good
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    32mm Lobes
    10mm Septum
    12mmx7.5mm oval labret scalpel
    8mm punch left ear - helix "flat"

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  3. #13

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    Looking for recommendations for scarification in the San Diego, CA area. Appreciate all help!

  4. #14
    Junior Member
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    Jun-2011
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    Default Customer Service

    they are quick to respond via email, but replies are not constructive and after encountering certain errors with multiple orders already, the guy who replies me seems to be giving an attitude. phonecalls are tough as Im located in an asian country. any other way to get to someone who can actually help?

  5. #15
    Member tychlo's Avatar
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    May-2011
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    Most of my contact has been via the web, no problems. Everything has been dealt with really quick.

  6. #16
    Junior Member
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    Feb-2010
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    I'd say give up trying to contact, they are useless at dealing with any issues you have.

    I've waited five weeks for my order.

    They don't want to know about it.

    Good luck

  7. #17
    Junior Member
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    Nov-2014
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    Quote Originally Posted by Bob12 View Post
    I'm disappointed. I thought this would be a vote for body jewelery sites' customer service.

    I think they all suck in their own little way. Wildcat are rubbish by email but good by phone. BAF never replied to my email but did actually solve the problem - I'd ordered 2 plugs but received 1, and they posted me another without telling me.
    I do agree with you bob12.

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